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03-18-2024 05:52 PM in
Galaxy NoteHello, Samsung community, this is to bring up the concern to anyone facing issues like me. I have a Samsung Galaxy Note 20 Ultra and using it for more than 3 years I got Galaxy Buds Live as a promotion when I purchased this mobile. The phone and Buds worked fine for 3 years and for the last 3 days when I open the case of Buds Live, it doesn't show any pop-up that I want to connect or deny it. I have tried all the possible ways to make it work by resetting the Bluetooth settings and resetting the wearable earbuds settings. But still, I couldn't find any solution over YouTube or any other platforms. If anyone has this issue currently and has the best solution please feel free to post it or reply to my post. May be people working for Samsung or people who already faced this situation can reply to my post. Your help is greatly appreciated.
Thank You.

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03-19-2024 09:02 AM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, as you have already done the possible troubleshooting steps on your device, we would request you kindly visit the service center and inspect your device with the technical team end, they will provide you with all the information in a better way after inspecting the device physically.
You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
