Highlighted
Active Level 10
On zooming in or out while using Camera, a weird rattling noise along with vibration and humming sound occurs from the Note 9 cam lens!

The whole picture gets wavy and blurred. It almost makes the camera unusable. 

It specially occurs on zooming 2x or 5x or 10x and at times while using Live focus. Sometimes the camera works fine, while some odd day it starts rattling back again. Another instance of its occurence is when phone gets heated. I've to either switch it off or let it cool down.

I thought that the One UI would fix this issue, but it now seems to me that this a hardware issue for sure.

I'm sure a few Note 9 members out here would also have spotted this issue and must have visited service center. Please suggest a way to get this solved based on your experience, as its very annoying! Is it cumbersome explaining and convincing service center about the problem? What's the exact solution?

Thanks a lot in advance for your suggestions!
11 Comments
Highlighted
Beginner Level 5
I have destination and it occurs mostly outdoors in hot climate.
it goes back to normal after restart but I face the same problem I can after a few days.
Reply
Loading...
Highlighted
Beginner Level 2
may be because of variable aperture on the main camera have been broken.
Reply
Loading...
Highlighted
Active Level 8
variable aperture
Reply
Loading...
Highlighted
Active Level 4
yeah
Reply
Loading...
Highlighted
Active Level 10
But the photos and videos turn out to be blurry and wavy during its occurence
Reply
Loading...
Highlighted
Expert Level 5
Thank you for sharing your concern. We apologize for the discomfort caused to you. We would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports). Be sure to hit ♡ when you find an answer that works for you.
For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
Reply
Loading...
Highlighted
Beginner Level 2
facing same issue..have come on a vacation with my phone camera to click pics n now it has totally ruined my trip
Reply
Loading...
Highlighted
Active Level 10
Exactly I had faced similar issues during the trip and now I've my cam module replaced from service center
Reply
Loading...
Highlighted
Active Level 4
I am facing the same issue after replacement also
Reply
Loading...