Problem with Headphone Mic

[Eerie]

I am unable to use my earphone mic for calls or online voice chatting. I have used different headphones and not luck. I also tried cleaning but nothing there either. I put my device in safe mode and still no use.

The problem is that the mic work on my note 8 but not on my Note9. Is there something wrong and can be solved?

When I record my voice using either video camera or the voice recorder app I can hear a faint static noise only. Please help if anyone has faced similar issues.

P.s All headphones are able to play music 

[Maps_sam07 · Accepted solution]

Hi Eerie

Please reset the device settings an also perform a soft reset . 

Please go to settings>> general management>> reset >> reset settings.

Please perform a soft reset of your device.

Press and hold the power and volume down buttons for about 10 seconds.

*The device may take a screenshot, however keep holding the buttons for a few more seconds.

[Eerie]

I tried but I got nothing :(

[Maps_sam07]

Please take the device to the service center to have it assessed by a technician.

Please visit the link below to locate a service center near you :

https://www.samsung.com/za/support/service-centre/