Original topic:

Photos Gone After Update

(Topic created on: 02-07-2023 07:21 PM)
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jeaju99
Beginner Level 2
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Galaxy Note

Like the total says, I got the latest update, and went to upload a photo and a lot are gone, single photos and complete albums.

I've gone to gallery settings and fixed permissions, and went to back up via accounts and back up in the settings menu (where the gallery isn't even an option.) I also restarted the phone and checked the trash.

I know their backed up on goggle, but for ease of access, I'd like to figure out where they've gone and how to get them back https://vidmate.onl/.

1 Comment
cs_member8
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Note. please attach the error log file within 15 minutes of the error occurring.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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