Original topic:

Phone unable to connect to mobile network after update

(Topic created on: 06-15-2021 07:35 PM)
441 Views
VikramsinhParmar
Active Level 1
Options
Galaxy Note
Hello,
I have updated my note 9 today and after the latest update, phone is not able to connect to mobile network and the airplane mode button is shown as faded blue. Kindly help with possible solution.



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This is really frustrating 
5 Comments
Tan98
Active Level 9
Galaxy Note
Reset network settings or factory data reset
0 Likes
Galaxy Note
Done Reset Network Setting and wipe cache partition. But nothing worked.
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Vrang
Active Level 8
Galaxy Note
Please visit nearest service centre
0 Likes
Dilli
Expert Level 5
Galaxy Note
Remove Sims and check on other phone. If sim issue contact your service provider if not then visit Samsung SC if you can.
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device network issue please visit this link: https://www.samsung.com/in/support/mobile-devices/samsung-mobile-network-issues/#:~:text=1%20Check%2....

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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