Please perform the following steps to resolve the issue: 1- Kindly delete all registered face and iris lock and re-register the face and iris lock. 2- Ensure that you are in a well-lit area and that the camera lens is clean while registering. 3- Ensure your image is not blurry for better match results.
For further assistance, register your concern in Samsung members app(Samsung member BETA app> BETA feedback>Send feedback>Error report/Ask Question).
