Thank you for reaching out to the Samsung community! We would like to inform you to follow the below mentioned steps to resolve your concern:- - Navigate to apps >> Settings >> Apps >> Tap on three dots >> Reset app preferences. - Please run your device in safe mode. - Please do reset your device on factory mode after taking the data backup Via Smart switch and remove the Google account from your device. - If still issue persists, kindly visit to nearby Samsung service center in order to get your device physically inspected by the Service Engineer. Please find service center details in the link provided -http://www.samsung.com/in/support/servicelocation
Be sure to hit ♡ when you find an answer that works for you. For further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
