Note 8, Reliance Jio call connect issues.

[sbture]

I am using a Samsung Galaxy Note 8 device. It has the latest firmware update. I have noticed that I am intermittently not able to receive phone calls. This happens in all locations. All I receive is an SMS that I have missed calls. I did rest the phone from recovery mode. I also cleared the cache. Problem persists. I tried the Vodafone SIM in my phone. Vodafone Sim does not show VOLTE. I did not experience this issue with Vodafone SIM. My Jio SIM was inserted in another Samsung phone which is J7. I used it for a week and did not notice this issue.

As soon as I inserted the SIM in Jio phone I noticed that many times even to place a phone call I have to toggle between flight mode. Then the call connects. Looks like my phone enters a state where it does not make or receive calls even though I have full reception on my phone. 

Would someone have a clue? 

[vinayshah]

Do you get VOLTE symbol in notification bar when u insert Jio SIM? If no please goto settings, connection goto mobile networks and enable VOLTE calls

[AhmedRaees]

same problem.

[sbture]

Thank you for your comments. With Jio Sim I do get VOLTE icon. Vodafone India does not support VOLTE on Note 8. That's written on their site. So I don't know if it's an issue with calls on VOLTE on Note 8. I do not have Airtel SIM to test VOLTE on my phone. Samsung Galaxy J7 has no issues with Jio USIM. It's only Note 8.

[RAJSINGH]

Hello All.

I have recently purchased SAMSUNG NOTE 9.

In India , i am using SINGLE sim with Relience JIO VOLTE

I can do everything fine like calling,Net in VOLTE but

Whenever the phone is in idle mode,like for 5 minits , All Incoming calls to the VOLTE JIO Sim are not coming. It said either switch off or out of Reach.. When i touch the phone,then the incoming calls are coming..

Whenever the phone is going IDLE state ,No Incoming calls are coming..

Please Someone help me,i am missing my important calls due to this..

Airtel 2g calls are coming fine in idle state,The problem occurs with Relience JIO VOLTE Calls.

Please Help.

[RAJSINGH]

same problem with note 9 also

[sbture]

@rajsingh, did you raise a ticket with Samsung? I did. The more people report this issue will it create an impact.

[TinyNinja]

yes
same happens with my note 9
OnePlus 3 didn't have any issue for 2 years

[sbture]

Hello All. The reported issue was resolved by Samsung replacing the motherboard of the phone only after escalating the issue to new Delhi office. Now Vodafone shows VOLTE and also calls don't drop on Jio.