Note 20 finger print sensor issue

[NancySharma]

Is anyone else facing finger print sensor issue on Note 20 ? In my case it fails 3 out of 5 times to regognize the finger print, will software update regarding this help ?

[Anonymous]

Are you using screen protector

[NancySharma]

Yes

[Anonymous]

May be because of that remove and try
And re -register your fingerprint

[Souravds55]

Try Turn on touch sensitivity

[NancySharma]

I have already tried this .

[ѵօϲɑӀ4ӀօϲɑӀ]

Seems like the issue caused my screen protector.
Not all screen protectors are good with underdisplay fingerprint scanners.
So try without screen protector.

[Randy_Lahey]

Yes, I used many screen protectors but there was an issue with the display touch sensor, so my friend recommended me Gadgetshieldz screen protector for me and I installed it with liquid as they provide in the pack. Now I don't have any fingerprint sensor issues or touch issues because it sticks well to the display.

[Astrobeast]

I got same problem in note 10 but not because of software or hardware issue. The problem occurs to me because my thumb finger skin is peel out and skin drying due to winter that why my phone is unable to recognizing my fingerprint.

[cs-member13]

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Check if your finger has any liquid or dirt. ...
Clean the fingerprint module. ...
Check if the fingerprint module is well connected. ...
Restart your device. ...
Update your software. ...
Wipe System cache. ...
Recalibrate the fingerprint. ...
Reset your device.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support