My Samsung Note 20 Ultra (purchased from Saraf DG ,Dubai before around 1.5 year) and I was using the same in India. Suddenly started freezing and then went to indefinite boot loop (gets stuck at Samsung logo). Visited a Samsung Authorised Service centre who advised Mother Board failire (why so poor quality on such premium flagship device?). On top of it, they said that since the device was purchased from outside India, and so they are not capable/cannot provide service and advised me to go to Dubai and get it repaired there..heights!
We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same.
We'd like to inform you that the issue could occur due to usage and various other factors, however, it is our best endeavour to provide you with an impeccable product experience at Samsung. Our products pass through rigorous quality checks which are globally recognized; therefore, Samsung products stand out as best in terms of quality and service of the products.
We'd request you to please share the service center details which you had visited to inspect your device by using this path in Samsung Members Application (Open Samsung Members Application > Support> Ask question > Type your query > Send).
