This is one of the worst things I've ever spent my money one. So I bought my phone in the USA and for 2 months after I got it my phone was amazing! I loved everything about it. I moved back to South Africa and wow was that a problem, I started having connection issues and it didn't want to connect to any phone company from here after I was assured it would when I bought the phone. Any how we manage to fix that problem even though I'd still loose service randomly at times. One night I sat in bed just reading a book on my phone and my phone went black! I knew it was still on and working but I couldn't see what was happening on my phone. I tried getting samsung to fix te problem and no one here could help me. I was furious after paying $1600 for a phone that broke within 4 months. After 4 days my phone was working again although I was displeased with the service I received from Samsung. Not long after that my screen cracked and I didn't drop it or anything! When I tried to see if this can be fixed Samsung US said my warranty isn't covered since I'm in another country. Like can't they even ship it? I made peace with the fact that my screen will be cracked from now on and so on. Today the kid I'm watching was backing a cake and I wanted to take a cute picture for his mom but when I opened my camera it was blurry. Not even the picture I mean the actual camera, videos, close ups anything... it was blury. I first thought okay it must be the lense or the protector on the camera but I tried everything. I restarted my phone, reset my camera setting and nothing worked.
If there is anyway I can get a refund please do help because everytime I try ask Samsung to help it just hits a dead end. Its been 5 months and I have been so displeased with this very expensive purchase .
This is really sad and I feel your pain. Samsung as one company should be able tonlook into this for you. I think it shouldn't really matter where you bought your phone, if you bought the international version.
Thank you for bringing this to our attention. Samsung products are region based, this includes the parts of the device, software as well and network of the device.
Seeing that the device is out of its region fixing the device in South Africa may not be possible without the correct parts for the cracked sceen.
The device will also no longer get any software updates as these are region based as well. the device can only get updates for its region.
You may try the following steps to reset the device for the camera:
Please go to Settings>>Apps>> Camera>> Storage>> Clear Cache.
3. Then please perform a soft reset of your device.
Press and hold the power and volume down buttons for about 10 seconds.
*The device may take a screenshot, however keep holding the buttons for a few more seconds.
this is sooo sad, I asked them so many questions before I bought the phone and I wish they took the initiative to explain all this to me. I think as a proud Samsung user for over 5 years now I would expect better service from them. I must say that USA has incredible service and I have had no complaints besides them not filling me in on these small but very important issues. SA on the other hand coul use some improvements as once I name my device they refuse to help me.
I will try this thank you. I did have to do the heartstrings when my screen went black. the camera issue is resolved now at least. I appreciate the help
