Note 20 Ultra 5G

[Lea101]

This is one of the worst things I've ever spent my money one. So I bought my phone in the USA and for 2 months after I got it my phone was amazing! I loved everything about it. I moved back to South Africa and wow was that a problem, I started having connection issues and it didn't  want to connect to any phone company from here after I was assured it would when I bought the phone. Any how we manage to fix that problem even though I'd still loose service randomly at times. One night I sat in bed just reading a book on my phone and my phone went black! I knew it was still on and working but I couldn't see what was happening on my phone. I tried getting samsung to fix te problem and no one here could help me. I was furious after paying $1600 for a phone that broke within 4 months. After 4 days my phone was working again although I was displeased with the service I received from Samsung. Not long after that my screen cracked and I didn't drop it or anything! When I tried to see if this can be fixed Samsung US said my warranty isn't  covered since I'm in another country. Like can't they even ship it? I made peace with the fact that my screen will be cracked from now on and so on. Today the kid I'm watching was backing a cake and I wanted to take a cute picture for his mom but when I opened my camera it was blurry. Not even the picture I mean the actual camera, videos, close ups anything... it was blury. I first thought okay it must be the lense or the protector on the camera but I tried everything. I restarted my phone, reset my camera setting and nothing worked. 

If there is anyway I can get a refund please do help because everytime I try ask Samsung to help it just hits a dead end. Its been 5 months and I have been so displeased with this very expensive purchase . 

[Reaper85]

Hi Lea101, I have the exact phone and loving it! maybe ur issues started when u came back to SA. Some settings and features are different even tho its the same phone.

[Lea101]

you are correct all my problems started once I came to SA.

[Garcia_Lucianab0207]

1600 $ no but they just want to steal your money, they are abusing it. I think you shouldn't give it to them it's not worth it and then why your screen is black I don't understand. And what phone do you have? because if it's a bad quality phone I'm sorry to tell you to give it back and get another one .... 😰

[Lea101]

unfortunately I am unable to do so as I got the phone in USA apparently there is nothing Samsung can do in SA for me. its the Note 20 Ultra 5G

[Garcia_Lucianab0207]

me this is my phone.... We have the same phone i just forgot that i also have a Samsung note 20 ultra .... but it works great on the other hand

[Reaper85]

are any of u active health users? 🙈