Note plus lost the mobile network bars and not detecting the sim card.tried to change select operators option to manaual getting an error "error occurred while selecting operators ". S-pen is alo not getting connected. Issue started after update. Tried to do factory reset..but no luck same issue after reset. Service center guys have no clue..any idea why the issue happening ..phone is 2 years old ..never had this issue in the past..issue first started with October update. After a week phone started working fine not sure how it worked. Now after November update same issue. Thank you in advance for solutions.
We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
Check device network mode settings Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on network mode SIM1 or SIM2. Step5: Select network mode.
Note: We recommend to set device network mode as LTE/3G/2G (auto connect) mode.
Check network operator settings Kindly set device network operator as "Automatically".
Please follow the below steps.
Step1: Navigate to apps screen and tap on Settings. Step2: Tap on Connections. Step3: Tap on Mobile networks. Step4: Tap on Network operators. Step5: Select automatically. Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode. Step6: Tap on OK. Step7: Registered on network.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
