Original topic:

(Note 10 Lite) Huge speed drop on 5 GHz WiFi & no 5 GHz option for WiFi hotspot

(Topic created on: 11-26-2020 06:03 PM)
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ShanePicardo
Active Level 1
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Galaxy Note
Dear Samsung,

I come from a computer science engineering background... 2 months ago I switched to the Galaxy Note 10 Lite after using the Redmi K20 Pro for more than a year and prior to that, I've used One plus 6.
Here's a basic feature that I was using intensively on my previous phones that I've found missing on my Galaxy Note 10 Lite:

1) There's no option to use the 5 GHz band for broadcasting Wi-Fi hotspot. (My Note 10 Lite can connect with 5 GHz of 802.11ac Wi-Fi band on my Wi-Fi router, but it cannot broadcast in 5 GHz band as hotspot).

2) When I connect my phone to the 5 GHz band of 802.11ac with 80 MHz channel bandwidth using the Wi-Fi router to transfer a large file of 2 GB or more between my phone and computer or between my phone and Android TV, the transfer speed is about 18 to 20 Mega Bytes/ps (which is roughly 152 Mega Bits/ps) which is normal... But after about 20 or 25 seconds, for no apparent reason the transfer speed (Wi-Fi throughput) suddenly goes down to 6 Mega Bytes/ps (which is roughly 48 Mega Bits/ps).

The reason I care about these things is because 5 GHz Wi-Fi of 802.11ac with 80 MHz channel bandwidth allows me to have file transfer speeds of 28 to 30 Mega Bytes/ps (which is roughly 230 Mega Bits/ps). Which means I could transfer a 3 or 4 GB movie file between my phone and computer/android TV within 35 to 40 seconds on my previous phones. But because of the lack of 5 GHz hotspot option on my Note 10 Lite and because of the drop in speed on my phone after 20 seconds of transfer when connected to 5 GHz band via WiFi router, I have to now wait for 10 to 15 minutes to transfer a large file. My Wi-Fi router and computer and android tv are working absolutely fine. It's an issue in the phone software. 

Dear Samsung, I request you to kindly fix this software issue soon via OTA updates and also provide 5 GHz Wi-Fi hotspot option as well. Kindly acknowledge this post of mine as I'm waiting for a reply from your end.

Regards,
Shane Picardo.
(Computer Science B.Tech)
15 Comments
Dilli
Expert Level 5
Galaxy Note
I am not a computer techie but have a bit of grey matter on this Subject . Set your router channel within 49 to 110 on 5Ghz. or even 36ghz. you will see changes to your transfers.
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ShanePicardo
Active Level 1
Galaxy Note
No, you didn't get my point buddy. It's actually the issue with the Galaxy Note 10 Lite operating system software.
On my WiFi router I have always used channel number 36 with 80 MHz channel bandwidth and is working perfectly fine with all other devices on 5 GHz with high speed data/file transfers. There's a drop in data transfer after 20 or 25 seconds when I use my phone which is the Galaxy Note 10 Lite while transferring large files.
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Dilli
Expert Level 5
Galaxy Note
ok. In that case surely Samsung should look into it.

just a suggestion did you try the new network storage in files section. you can locate your computer on your device and straight away transfer large files.
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ShanePicardo
Active Level 1
Galaxy Note
No I haven't tried that. Will check that out.
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We have noted down the feedback regarding this and providing a continues great experience to our customer is our first priority. We would take this feedback for further improvements in our upcoming software launches.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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ShanePicardo
Active Level 1
Galaxy Note
Thankyou so much Samsung!
Please note down my these two issues:
1) No option for 5 GHz hotspot on my Note 10 Lite.
2) Huge WiFi speed (throughput) drop after 20 to 25 seconds when transferring large files when connected to 5 GHz 802.11ac router.
Hopefully you would fix these issues in the upcoming software update for the Note 10 Lite! 👍
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