Original topic:

New update creating problems.

(Topic created on: 03-24-2021 10:27 PM)
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pranjalj
Beginner Level 2
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Galaxy Note
Everyone i know who has got the new update on their phones are facing problems.
The apps automatically closes, phone heats up a lot and sometimes automatically restarts.


Every single person.
@samsung

Please check

5 Comments
Galaxy Note
Go to settings>apps>clear cache of playstore

Also clear cache/data of Android system webview

Clear cache/data of Chrome

Clear cache/data of Google

Clear cache of Gmail

Restart your device and then update Android system webview/chrome

https://r2.community.samsung.com/t5/Community-Guidelines/SUDDEN-APPS-CLOSING-CRASH/td-p/7652755
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Galaxy Note
And also once perform wipe cache partition

It changed with Android 11, now you need to plug the USB-C / micro-USB cable along with the combination buttons (Press & Hold the Power and Volume Up button)

you can enter recover mode by doing this
connect ur device to pc by usbc cable
and make sure ur device is visible in computer as logged in
turn off ur device with the cable connected to pc
and now hold power up and switch on button together until the recovery menu pops up

https://www.androidsage.com/2020/12/16/how-to-boot-into-recovery-mode-on-samsungs-one-ui-3-0-android...

check this link also..
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Ehsank
Expert Level 5
Galaxy Note
perform these below steps one by one and observe

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable and connect with pc/laptop or type c earphone only for Android 11 )
...........OR.......
IF YOU HAVE ANOTHER MOBILE THEN CONNECT WITH CABLE WHETHER IT IS TYPE C TO TYPE C OR MICRO USB PORT take help of otg connector to connect with other mobile.

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset settings.

(NOTE : Reset settings/ Reset App preferences, change all settings to default)
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Ehsank
Expert Level 5
Galaxy Note
And if you currently facing issues then Check update for Android system web view in playstore if available then update it
And check notice from Samsung

Screenshot_20210323-233617_Samsung Members_83080.jpg

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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please visit this mentioned link to resolve your device heating issue: https://www.samsung.com/in/support/mobile-devices/why-the-device-heats-up-during-use/


For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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