Original topic:

Moisture detected in USB port in Note 10+

(Topic created on: 09-04-2020 01:41 PM)
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Robïn
Active Level 3
Options
Galaxy Note
I have Note 10+ and its now keep showing me this message "Moisture detected in USB port". Its not allowing me to connect charger and headphones. My phone has never been exposed to water or any liquid thing. Facing this issue from past couple of days. Tried many solutions including:

- cleaning charging port
- dry port using air blower
- restarting phone by connecting charger when Samsung logo appears

but no luck. That messgae never goes away from the notification panel and keeps beeping on connecting charger.

Its weird and not sure if this is a software update issue. Its very irritating and I believe Samsung should have a fix for this instead of going to customer care centre.


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17 Comments
Robïn
Active Level 3
Galaxy Note
Exaclty
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souvik04
Active Level 8
Galaxy Note
turn off your phone and then charge your phone. see what happens?
if problem still remains, then try to charge in safe mode
Robïn
Active Level 3
Galaxy Note
when charging the phone in off state, then it shows the warning and a water drop icon with charger sign
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amal907
Beginner Level 2
Galaxy Note
same problem, i have an indian phone and i m in europe now,
no luck in service centers too..
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JaswantSharma
Active Level 3
Galaxy Note
your phone's charging port is damaged....go to service center

I faced same problem...
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

 

We would like to inform you that as you have tried all the steps, we request you kindly visit the service center as your device needs physical inspection. To check for the nearest Samsung service center kindly click on the link: https://www.samsung.com/in/support/service-center/


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Robïn
Active Level 3
Galaxy Note
Finally it works!
Guys if you have the same problem with Note series phones. Just give it a try.

Trun off your phone. Get the stylus pen out and clean the empty space with tissue paper. Blow in the cool air for atleast 5 mins in both charging port and pen's space.

Try connecting the charger and see if its charging now. If it does then turn on the phone with connected charger.

Repeat it again if it doesn't work.

It worked for me and I hope it will work you as well. The warning message is gone now.😄

Thankyou everyone for all the suggestions. 👍
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Bharar
Beginner Level 2
Galaxy Note
मेरा मोबाईल C7PRO है मेरे मोबाईल मे moisture detectd in usb port का बार बार मॅसेज आ रहा हैं. मोबाईल एकदम सुखा( Dry )है फिर भी यह मॅसेज आने के कारण मोबाईल मे चारजिंग नही हो पा रहा है. मोबाईल को बंद करके चारजिंग करते है तो चारजिंग शुरू हो जाता है.ऐसा नही होना चाहीए. ईसका कोई ऊपाय हो तो प्लीज बता दिजीए. 🙏
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