Original topic:

Mobile Issues

(Topic created on: 02-05-2021 03:59 PM)
262 Views
AZAM1972
Beginner Level 2
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Galaxy Note

Dear All,

I have purchase my Samsung Note Plus mobile on 22.09.2019 (Rs.80000.00)  its working fine until 15.01.2021 and i got new software update when i installed the new software , its frequently get restarted and starting heat and calls also started issues. When i been to samsung authorize service center they installed new software and given back mobile to me. When i switch on my mobile same issues i have faced again i taken to service center they said battery issues and i agreed to change they ask me 3 days after changing battery & observation . Finally they also face same issues they said there will a problem in your mother board. For changing mother board they ask 23900 Incl of taxes. And i start mail to samsung support they spoke and took 2 weeks and replied warranty outdated we cant do nothing but my mobile started issues after Software update from your side. And i have posted reason samsung must satisfied their customers such a flag ship mobile users and i dont have any hope to buy your products here after no worth for my money.

4 Comments
Abpal
Active Level 10
Galaxy Note
Can you show screenshot of app issue history ?
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Galaxy Note
goto Samsung India website and choose the option "Mail to CEO".

One more thing you can try is, If you have PC, when the February update is available, update your phone with Smart Switch on PC. and after update reset your phone.

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AMPK
Expert Level 3
Galaxy Note
Try uninstalling the Apps which don't use regularly it can be a bug from some apps also. Download CC Cleaner and clean all the residual files.
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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