Message options grayed out in Galaxy Note 8

[mohmeen78]

unable to send messages ,it is grayed out in Sim Manager options and even calls options are grayed out completely.cotacted the mobile service provider,they said to contact the manufacturer...help me please.am using Single sim with memory card in my Galaxy note 8 ,purchased 25 days Before....ANY HELP OR SUGGESTIONS...

[MiraclePanda]

where did you buy & where are you using it. try with other SIM card and check.

[mohmeen78]

purchased in chennai and even tried with other sim card.same problem.nogo...dnt know what to do.

[ritu345]

uvioboopkp

[ritu345]

knob nm l . kniin

[MiraclePanda]

only solution for you is to visit service centre to solve this.

[mohmeen78]

ok.thank you

[admin_]

Thank you for being a part of Samsung community. We apologize for the SIM issue you are facing in the device. As per the screenshot shared it seems like there is an issue with the SIM slot, kindly follow the below steps to overcome the issue:

- Check with other SIM card in SIM slot 2.
- Please run your device in safe mode.
- Please do reset your device on factory mode after taking the data backup Via Smart switch.
- If still issue persists, we would suggest you to visit nearby Samsung Service Centre in order to get your device physically inspected by the service engineer. Please find service centre details in the link provided -http://www.samsung.com/in/support/servicelocation

Be sure to hit ♡ when you find an answer that works for you. For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/

[Aashish]

It will remain greyed out until you don't put another sim card.
Until then sim1 will be default.