Issue in Note 9 after one UI version 2.5 update

[RvBr]

After One UI 2.5 update my phone's mic is not working only during Incoming calls. After attending the call if I connect and remove my earphones, the mic starts to work in that call. I am facing this issue only during incoming calls.

Can anyone help me to fix this issue?

[RvBr]

Do I factory reset and check if the issue is fixed or should I just visit SC?

[Dilli]

you may try but better safe than regret later. Samsung SC will look into it.

[saranram]

I too faced this problem. after factory reset my problem solved..

[RvBr]

Thanks bro factory reset fixed my issue

[SowPr]

I'm facing the same issue. it happens for most of the calls. pl help

[saranram]

factory reset is the only way to solve this issue...I tried all the ways like change the SIM but no use.. do factory reset.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the mic issue kindly follow below given steps:-

1. Disconnect all accessories plugged into the headphone jack like, selfie stick, headphone, Bluetooth, etc..
Remove any third-party case, protective films, or any other accessory that usually comes in contact with your device. (If any)

2. Reset the device and before resetting the device make sure to create data backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
Settings > General Management > Reset.

For more information kindly follow steps provided in below given link:-
https://www.samsung.com/in/support/mobile-devices/samsung-mobile-microphone-not-working/

After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern.
(Samsung Members app > Get help > Feedback > Error report/ask question).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[ali012]

I'm facing somewhat similar issue that volume buttons are not working while I'm playing games with earphones plugged in.