Help post

[sohel9v9]

Hello.... I faced a problem as I update my Note 10 + from android 11 to 12 .... After the update when any apps overlays other app .. my mobile screen got freezed... and I can't do anything at that time until the overlays app closed ..... like I have one hand operation app.... when someone text me it overlays and My screen got freezd ... please help

[ChetanCj]

Backup your phone do a factory reset

[sohel9v9]

Without backing up... can't it be solved

[rush20]

Delete unwanted stuffs.
Empty recycle bin.
Restart your device

[sohel9v9]

I did these but no response 😢😢

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support