Green line issue after software update.

[Nag0007]

I updated my Galaxy note 20 ultra on 26th Oct with latest software, soon after phone restarted green line appears on left of the screen. Took the phone to service center for physical verification and there is no physical damage. Called up customer service number of times, and many emails but no solution.

Did anyone face similar issues?

[Nag0007]

An update on the issue on Greenline after software update. Finally Samsung approved free replacement of display after doing all tests. I have to only pay the taxes.

[Ammu2346]

Is your phone 3+ years old or not ?

[Nag0007]

I got free replacement of screen only paid tax amount. They told my phone is 3+ years, but had invoice copy and luckily when I lodged the complaint it had still 1.5 months left to complete 3 years.

[Ammu2346]

And what for 3+ years old
Any idea!

[Nag0007]

As per Samsung Circular, worldwide for green line issues due to software the extended coverage is 3 years.

[Ammu2346]

Ok thanks

[Nag0007]

The advice given is that this coverage is only for 1 instance. They have told me not to update software via notification. The best way is to take the phone to nearest service center and they will be able to update the software.

[Nag0007]

The free replacement was approved on 20th Nov, but I had to wait until 1st Dec due to spare non availability.