Green Line

[Shaurya7]

All of the sudden green line came up on using the device, what to do???

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We request you to kindly visit the service center for a physical inspection of your device. You can locate your nearest service center with this given link: https://www.samsung.com/in/support/service-center/

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[Sid_Karna]

It's sad to see Samsung devices, especially flagships, are having display is issues within 2 years consistently.

[Shaurya7]

Yes, currently the issue is escalated to CEO and I am waiting for the response. However the service center told that only S20 series has FOC and not Note20 (mostly because its discontinued and merged with S as Ultra). And so they charged me 23000rs to change the display or wait for response from Samsung.

[topuamar]

How did you manage to get that far? I mean escalated till ceo? Maybe if there is enough people complaining about the issue they'll consider note series As well in the FOC

[Shaurya7]

U can mail Samsung, they will assign a executive to u, who will say the same thing and service center says. After then he will escalate the issue to the ceo and then a executive from ceo desk will be assigned to u who will take 2-3 days to make a decision with the board and say the same thing "sorry to inform u Samsung cannot help u with this".

Tho u can try, maybe if enough complaints cm up they me approve foc for Note 20 ultra also.

[topuamar]

At least I'll try!