Original topic:

Green Line

(Topic created on: 11-29-2022 06:59 PM)
372 Views
Shaurya7
Active Level 6
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Galaxy Note

image

All of the sudden green line came up on using the device, what to do???
15 Comments
Galaxy Note
Have you restarted your device?
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Shaurya7
Active Level 6
Galaxy Note
Yes, it came up all off the sudden while using the phone
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Anonymous
Not applicable
Galaxy Note
This has nothing to do with Software update. This is a hardware issue and can only be fixed/repaired by a technician.
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Shaurya7
Active Level 6
Galaxy Note
I don't know that ur aware or not, but this is a issue which is being caused due to software update in Note20 and S20 series of device from a very long time.

Samsung has also provided FOC for display in S20 but not for Note20(mostly because its discontinued and merged with S as Ultra).

Also this issue is accepted by the service center but they can't do anything for Note rather than charging 23000rs to change display because the Foc is not yet granted for Note.
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Starshiv
Active Level 9
Galaxy Note
Dial *#0*# on your phone dialer. Then do all the tests.

It might help.

To go back from this screen or any test, just double click back button. Screenshot_20221129_191355_HwModuleTest.jpg
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Starshiv
Active Level 9
Galaxy Note
Tell me if the issue resolved or not.
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Shaurya7
Active Level 6
Galaxy Note
Everything works, even did factory reset. Also there is no physical damage to the phone and device is almost 2y old
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Starshiv
Active Level 9
Galaxy Note
Maybe go to service center then. It seems hardware problem or I don't know.

I would suggest you to visit service center asap.
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Shaurya7
Active Level 6
Galaxy Note
Yes I'll visit
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