Green Line on Samsung note 20 ultra

[San_29]

I got an update of August, after updating it, immediately a green line started appearing on the screen. I visited the service center and got a job sheet created through the guidance of their customer care. It is mentioned that there is no dent or physical damage of any kind on the phone, still the service center is asking me to pay the of display cost.

[Infinity_99]

How much money did they ask you?

[San_29]

The total repair cost is Rs.19688.69

[Talwarsaab]

Company ke paise kamaane ke tareeke hai

[JSSINGH98]

I just want to share my case with you.
My S21 ultra phone has been around for 3 years and 6 months. I never dropped, scratched and updated my phone but still a green line suddenly appears on my phone screen. I complained Samsung about this issue multiple times, but in the end Samsung wants a quality check on my phone which was a water test report from service centre. Despite my phone failing in the test, they still gave me a free replacement for my S21 ultra screen because of a green line issue. I just paid the GST and labour charges to Samsung, which is approximately Rs 3800.
In addition to this i also want to tell here that write an email to the CEO desk, which is available on the Samsung website in the support section, and include your entire case in that email. You will receive a call from their end. But you just have to note one point: you should not agree to their points that the screen should not be replaced free of cost as it is a manufacturing defect. In addition, you must write an email to the CEO's desk multiple times until they decline your claim.
I also wrote emails three times to the CEO's desk and also to the service head. I reached out to the Samsung support center and created a forum for my case in the Samsung member app, but no one accepted my claim. In the end, I sent a fourth email to Samsung's CEO's desk, and they acknowledged my claim. The whole process took me 25 days to replace my screen without any cost.

[JSSINGH98]

Just click on below link and then click on email to ceo
https://www.samsung.com/in/support/email-the-ceo/
Then write your concern in short and crisp format. Then wait they will call you regarding your concern.

[San_29]

I will do it, thanks for your guidance!

[JSSINGH98]

For your guidance i am posting a someone forum link in which i tried to answer all queries regarding free replacement of screen.
https://r2.community.samsung.com/t5/Galaxy-S/Disappointed-with-Unexpected-White-Line-Issue-on-My-Sam...

[Shekhar_Pandey]

Samsung should fix this for free.

[S21FEexfan]

https://r2.community.samsung.com/t5/Galaxy-S/Green-line-due-to-Vivid-display-mode/td-p/17075179?src=...

Just an observation.