Original topic:

Google Photos app not working

(Topic created on: 06-24-2022 10:50 AM)
222 Views
Vinay415
Active Level 5
Options
Galaxy Note
The Google photos app keep closing and getting every 2 mins error message on screen. Please looking into this and suggest me why this happening 

image


2 Comments
Galaxy Note
Clear Google photos cache

Check for update
cs_member8
Moderator
Moderator
Options
Galaxy Note

Dear Samsung member,

Greetings from Samsung customer support.

Thank you for sharing your concern. And please follow the easy troubleshooting steps which might help to solve the issue.

Clearing the app cache is kind of like a cleanse for your apps. It will get rid of residual files that could be slowing down the app.
Open Settings, and then swipe to and tap Apps. Select or search for the app you want to clear. Tap Storage, and then tap Clear cache.

If the issue still persists, kindly register your concern in the Samsung Members app (Samsung Members app > Get help > Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support