Original topic:

Galaxy Note10 Screen turned green #ScreenOfDeath #nonfunctionalGalaxyNote

(Topic created on: 06-27-2020 11:32 PM)
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CS80
Active Level 1
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Galaxy Note
Completed the latest #software update on my Note10 and within two days screen turned #green and getting hanged. If mobile is left idle then screen operates for sometime  and then same issue repeats. 
Tried all suggestions of #hardReset #SoftReset #FactoryReset. Visited service centre and they just declared that display needs to be #replaced at 17000INR. How come such premium mobile's display is having issue in less than 20 months? Mobile is having no scratch or mishandling history. 
Even EMIs are not completed and mobile needs additional repair

Is anybody else having similar issue and any #alternate other than to spend 17000INR?
19 Comments
Galaxy Note

I had followed all steps provided by Samsung on my Note  9  (including the safe mode method), but nothing worked. Due to the current Lockdown, I didn't even feel comfortable to approach the service centre. I was eagerly waiting for Samsung's new update (2.1) to be released & hoped that this update will fix the Green screen discoloration. However, today when i finally updated the software to UI Version 2.1 (Android security patch level 01 June 2020), the green screen issue still persists on my Note 9. I am quite annoyed with Samsung not being able to provide a solution to their so called premium model phone.

As of now, the display is worse than a 100$ phone available in the market. Didn't expect this from Samsung. I hope Samsung is listening to all the users who have invested considerable amount to buy this phone.   

CS80
Active Level 1
Galaxy Note
Hope we get some resolution from Samsung else it's just waste of such expensive phone.
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iamrohitkm
Expert Level 5
Galaxy Note
I heard Samsung is aware of this issue and they are working on it. Wait.
PrakharMishra
Active Level 6
Galaxy Note
Samsung only knows how to loot their customers and make them fool..After June security update my Note 8 display has some weird colour issue...And customer care only knows how to make things worst...Even flashing the software don't resolve the problem...My next phone will be from another brand...
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iamrohitkm
Expert Level 5
Galaxy Note
Wait for the update bro. I heard they are working on it. Samsung is aware of this issue. Wait don be in a hurry.
CS80
Active Level 1
Galaxy Note
@bravetiger Thanks, if Samsung is really working on it how come the service centre guy told me to replace the display at 17000INR? Can't even imagine what's the mess? Only hope that this issue is resolved with some patch, atleast such expensive phone wouldn't be wasted. 🙄
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Samsung_Support3
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


We apologies for your inconvenience. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

PrakharMishra
Active Level 6
Galaxy Note
Don't tell us to do these things as I have done all the things but ur support is saying to visit the center
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PrakharMishra
Active Level 6
Galaxy Note
Ur feedback center don't want to understand our problems
CS80
Active Level 1
Galaxy Note
Does anybody have any information if Samsung is working on resolving display issue?
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