Original topic:

Galaxy Note 9 discoloration

(Topic created on: 05-20-2020 01:51 PM)
5350 Views
Amarkangda
Active Level 3
Options
Galaxy Note
Note 9 screen discoloration after March update. If i keep the brightness to minmum or maximum, the phone is still usable. But anything in between shows a green screen and display freezes. Installed oled saver app and PWMfree app and now the phone screen is working with some compromise. Please fix this in future update. Many users throughout the world are facing this same issue I have been samsung loyal customer for last 15 years and dont expect such issues with a brand like samsung. Please help....
28 Comments
mk99
Active Level 6
Galaxy Note
me too
0 Likes
Anonymous
Not applicable
Galaxy Note

a latest security patch has broken the note 9 screen 

junaid00786
Active Level 1
Galaxy Note
me too..please share if you found any solution
0 Likes
Amarkangda
Active Level 3
Galaxy Note
download PWMfree app from xda developers. atleast then you can use your phone
0 Likes
JUSTJILAN
Beginner Level 5
Galaxy Note
I'm also facing the discoloration issue
0 Likes
Amarkangda
Active Level 3
Galaxy Note
Germany got the May update with some patches and Samsung claims to have addressed 17 issues in that. any news on that ??
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

 

Greetings from Samsung Customer Support!


Thank you for being our loyal customer. Providing a continued great experience is our first priority. We apolozise for your inconvenience. Please perform the below mentioned steps to resolve the issue:

 

Check device in Safe Mode.
1. Press and hold the Power key, when Power off icon appears.
2. Press and hold the power off icon.
To exit safe mode just restart your device.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes
Amarkangda
Active Level 3
Galaxy Note
this is the most basic thing which everyone would have tried withiut the need to contact samsung for this simple thing. tell us something ehuch we dont know. Mrch update has broke the screen and now you are just wasting time by giving such silly measures.....
Amarkangda
Active Level 3
Galaxy Note
let us know if we should carry out legal proceedings against this bug that has been purposefully created as we have a group of over 100 users with this issue and we all can sign a petition. we have spent 67,000 Rupees for this phone and just after a year this kind of issue !?!?!?