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01-04-2017 09:58 PM (Last edited 03-15-2019 05:34 PM ) in
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01-05-2017 03:25 PM in
Galaxy NoteIt appears that there may be a third party app or other program that may be leading to what you are experiencing. Placing your device in safe mode, disables all third party apps upon start-up, to help determine if the use of a third party app is interfering with your device. Let me recommend some steps to alleviate what you may be experiencing.
I would recommend backing up your device using our Smart Switch application or using your device in Media Transfer Protocol to back up all important files and Factory Reset of your device after backing up all files and important contact. You will then only restore contacts and account information to your device only. DO NOT RESTORE: Pictures, Music, Apps or Other Data files.If what you are experiencing no longer occurs, this may be due to an outdated application that is no longer compatible with your device, a corrupt files, or program file.
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01-05-2017 06:44 PM in
Galaxy NoteTo know if I am having problems with third party application, today I tried safe mode, in starting it was superfast but as I opened whatsapp, it was stuck/freezed for few seconds then it was working fine. after half hour I connected my phone to the charger, during the same time I got a call so I disconnected my phone from charger and answered the call, hardly I listened the call for 5 seconds again it restrated during the call. I am having same problem. please help me fix this issue. If you think that doing factory reset again will solve the problem, please let me know, I'll do it again.
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01-06-2017 01:31 PM in
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01-07-2017 02:08 PM in
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01-07-2017 09:12 PM in
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02-27-2017 03:09 PM in
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02-27-2017 03:11 PM in
Galaxy Note