Original topic:

Fingerprint scanner

(Topic created on: 07-05-2018 12:11 PM)
357 Views
HarshitV
Beginner Level 2
Options
Galaxy Note
"An error has occured if repeatedly shows this mssg then restart your phone"
I am using Note 8 and unable to register my fingerprint as this message is displayed.
3 Comments
9920
Active Level 2
Galaxy Note
I am using j 7 max and my fingerprint not resoponce
admin_
Expert Level 5
Galaxy Note
Thank you for being with Samsung and sharing your concern. We would like to offer some troubleshooting steps to overcome the issue:
1) Navigate to Settings >> Apps >> Tap on More >> Reset App Preferences.
2) Reset the device settings by navigating to Settings >> General Management >> Reset >> Reset Settings.
If the issue still persists, We would request you to provide logs/video within 15 minutes of issue occurrence by registering this feedback in Error Section (Samsung Members App -> Feedback -> Questions/Errors -> Create -> Error reports) so that your concern can be resolved soon. Be sure to hit ♡ when you find an answer that works for you.
For Further assistance, you can get in touch with us via Live Chat option by following- http://livechat.support.samsung.com/Customer_new/IN. You can also connect us via Samsung Members web community by following mentioned url-https://community.samsungmembers.com/en_IN#/
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9920
Active Level 2
Galaxy Note
I am using j 7 max and my fingers not resoponce
0 Likes