Fingerprint issue with note 20 ultra

[Ashraaf_8]

After recent upgrades my fingerprint started working slow and now it's completely dead.

I did factory reset, cache clearing everything.

It doesn't let me add a fingerprint. When i try, it says make sure your sensor area is clean and dry. Then it says press harder and nothing happens.

I also don't use any screen protection as well. Touch sensitivity is on

Can anyone suggest anything else to try or do you also observe issues like this?

Thansk in advance

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. Please perform the below mentioned steps to resolve the issue:

* To improve recognition performance, register fingerprints of the hand used most often to perform tasks on the device.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[gkulathu]

My fingerprint sensor stopped working after some software update last year. July 23 update also didn't fix it. So is there any hardware damage due to previous software update? What is the solution?