Finger print sensor stopped working all of a sudden

[Amit_MR]

I took my device to samsung care center and they

rejected to cover it under warranty because of a

minor dot dent on the back. This is so ridiculous

that firstly they are packing up every thing as

a bundle to name it as display folder and thats

covering 80% part of the device. Now even a

small scratch or dent will avoid the completely

warranty as per their policy and they wont repair

your device. Dent happened 6 months before

fingerprint sensor stopped working. So it has

nothing to with each other.

So disappointed with you Samsung.

They closed the first ticket after uploading all the

photographs and then when I escalated this to

CEO, they asked me to visit samsung care again

and submit my device. I purchases a new spare

device and submitted my samsung phone. After

2 days they again denied to cover it warranty. It

costed me not just harassment but also additional

loss of 15-16k bucks. Now they are asking me to

pay another 21k bucks for the repairs. Really?

[indiantrueindian]

You didn't mentioned your device name

But in tag you mentioned its note20 ultra


Can you please say when did you purchased your device, & is it under warranty now

[Amit_MR]

Yes it is samsung note 20 ultra and its under warranty till Oct 2022.

[indiantrueindian]

I think if its under warranty then only a tiny dent wouldn't void warranty

Can you please give some images of the dent area

[Amit_MR]

Sure.

[Amit_MR]

Amy update??

[cs_member8]

Dear Samsung Member,

Greetings from Samsung Customer Support!

We acknowledge your query and apologize for the same. We would request you to register your concern in Samsung Members Application. So, our concern team gets back to you as soon as possible.

Please follow this path to register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Note. please attach the error log file within 15 minutes of the error occurring.

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Warm Regards,
Samsung Customer Support