Original topic:

FINGERPRINT SCANNER VERY BAD

(Topic created on: 09-19-2020 03:39 PM)
1393 Views
yahiasourour
Active Level 1
Options
Galaxy Note

I can accept all problems with that phone AS ITS PRICE IS FANTASTIC. 

 BUT i can't accept this worst 😔  part of this device. 

I upgraded from NOTE8 to NOTE10 lite.

Unfortunately I am not satisfied at all

5 Comments
Ehsank
Expert Level 5
Galaxy Note
brother register again with all sides of your fingers and add same finger 2-3 times simultaneously for better result.
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yahiasourour
Active Level 1
Galaxy Note

Thanks so much dear ,, I will give a try 😊 

 

Ehsank
Expert Level 5
Galaxy Note
ok, and if it will work then you can accept as solution by CLICKING on 3DOT at my comment 😊
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cs-member13
Expert Level 4
Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


To resolve "fingerprint" issue kindly follow the given below steps:-


1. Try after register a new fingerprint. To register a new fingerprint:-
Settings> Bio metric and security>Fingerprints > Continue > Set secure screen lock > Start with center.


2. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.


After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log File, Video or Screen-shots. This will help us to further investigate and resolve your concern (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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Aware_ana
Beginner Level 2
Galaxy Note

Fingerprint in samsung is the worse and terrible for people with nails, works so bad and gives problems everytime, I had 4 different brand in phone but never such as weak at Fingerprint...Samsung A72,probably my last Samsung I swear 

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