Original topic:

Ear speaker did not producing proper sound

(Topic created on: 02-06-2020 09:00 AM)
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Rajan2005
Active Level 4
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Galaxy Note
My galaxy note 9 is having some problem- ear speaker did not giving proper sound. It gives a crackling sound when i push the volume to max while calling. And also when i play a music, main speaker and ear speaker both sounds which produce a bad sound. When i play music on low volume it does not produce crackling sound from ear speaker. Can you tell how to play only the main speaker while listening sound from the phone? Is it occurring with me only or anybody else also having? Or will i having a defective ear speaker inside my note9? Please watch the video and help. I have given a video, watch it and justify. The front speaker have crackling sound. PLEASE HELP!!
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16 Comments
Dilli
Expert Level 5
Galaxy Note
yes you have to tell them.
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Rajan2005
Active Level 4
Galaxy Note
Ok, Thanks
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Ghanshyam01
Active Level 6
Galaxy Note
They will but do visit official service center.
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Rajan2005
Active Level 4
Galaxy Note
Ok, Thanks
Galaxy Note

Hi there,

Please perform the following steps to resolve the issue:
1- Perform Interactive checks through Samsung Members app (Samsung Member > Get Help > Interactive checks > speaker).
2- Check the mentioned issue in safe mode.
For further assistance, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,
Team Samsung Members

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Rajan2005
Active Level 4
Galaxy Note
I had tried all those steps but nothing happened
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Rajan2005
Active Level 4
Galaxy Note
I had also download smart tutor and talked to Samsung service staff and she also checked my phone via smart tutor but she can not do anything.
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