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02-18-2020 10:21 PM in
Galaxy NoteSetup a new note10+ and when I pair my bluetooth headphones the audio sounds like its in a fishbowl and extremely quiet. I've read through the forums and tried the following:
- Disconnecting my watch
- turning off calls for the headphones (this actually disables the audio completely and the garbage audio comes out the phone speakers which is interesting)
- enabled Dev Options and changed Bluetooth codecs
- re-paired, restarted, restarted phone
- spotify, youtube, google play and on device audio are all effected
- type-c headphones sound fine and speakers are fine when no headphones are connected
I'm out of ideas beyond returning the phone. thoughts?
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02-18-2020 11:14 PM in
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02-18-2020 11:16 PM in
Galaxy NoteI can only assume you have the same issue haha
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02-19-2020 08:30 AM (Last edited 02-19-2020 08:30 AM ) in
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02-19-2020 05:25 PM in
Galaxy NoteHi there,
Please perform the following steps to resolve the Bluetooth issue:
> Restart both devices
> Try to pair the phone to a different Bluetooth device
> Turn on/off all media sound (Settings> accessibility> Hearing> Disable Turn of all sounds/Mute all sounds)
> Reset Network Settings(Settings > General Management > Reset > Reset Network Settings)
> Run the device in safe mode and check the issue
For further assistance, register your concern in Samsung members app (Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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02-20-2020 12:04 PM in
Galaxy Note