Original topic:

Demand an "Official Fix" for the Note 9 green screen plague

(Topic created on: 12-25-2020 08:43 PM)
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KK4PGM
Active Level 1
Options
Galaxy Note

Although there are many complaints & reported issues with the green screen, horizontal lines, & failed touch responses on Galaxy Note 9's, Samsung has yet to even acknowledge them. These are widespread & obvious problems created by an update Samsung provided. There are multiple posts across multiple platforms all discussing this software error. I hope to centralize & organize those of us who own these now defective phones in order to pressure Samsung to acknowledge, create & roll out an Official Fix. Until then, we are all left unfairly dealing with Samsungs innability of accountability for their screw up.

10 Comments
Dilli
Expert Level 5
Galaxy Note
file a case in consumer court then only Samsung will wake up
Galaxy Note
file a case bhai. Samsung isnt willing to do anything to help customer.
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Andrew7
Active Level 3
Galaxy Note
yes...even my note 9 has been damaged
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Bhupendra171
Beginner Level 2
Galaxy Note
my note 9 is having this issue
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KK4PGM
Active Level 1
Galaxy Note

Unfortunately this may be another case similar to Samsung's washing machines exploding.

Know of the problem, wait until the thumbs are broken before doing anything.

The idea of filing a consumer court lawsuit may be all were left with.

It would take a good deal of gathering information however which I don't mind, but if I were to make that push I could use some help.

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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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gkarunakary2j
Active Level 3
Galaxy Note
s9 also same problem
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Ariyan009
Active Level 4
Galaxy Note
I am facing this issue to with My S8.
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WasimAhsan
Active Level 1
Galaxy Note
bro all note 9 users should unite and raise the issue otherwise who cares