Original topic:

Contacts and phone apps are not working properly

(Topic created on: 12-25-2023 05:08 PM)
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divyansh944
Active Level 1
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Galaxy Note
Both of the contacts and phone app dosent show contacts details when I press the 'i' button, and if they somehow show the details, then there is no optiopn to edit the contacts. I have to force stop the app, and after that, the show the edit icon, delete icon, and other icons at the bottom of the screen.

And one more thing, how did I get the photos of the people which are in my contacts. I never applied any photo on my contacts. 

Plz help me these app is giving me a very hard time from the past one month. 


1 Comment
cs_member10
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that if you have saved the contacts on Gmail or synced your contacts with Gmail then it is possible for the contact's images shown to you without adding them manually. Kindly turn off the sync option and for the above contact details regarding issue share the log file. This will help us to further investigate and resolve this issue.

To attach the log file: Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).

Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.

Warm Regards,
Samsung Customer Support

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