Original topic:

Camera issue

(Topic created on: 04-18-2021 05:36 PM)
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Rudraksh10
Active Level 1
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Galaxy Note
I updated my Galaxy note 10 lite to 3.0 and android 11 around Two months ago 

From then my back camera started lagging at 4k 30fps with video stablization. 

I went to samsung service center in ajmer, as i belong from ajmer. They said update will come wait for 15 days .. after 15 days i went again ..they said you have to wait 

Now one update came yesterday after that my frint camera is also getting issue un UHD VIDEO and photo As my device is under warrenty i to solve this issue
5 Comments
Rudraksh10
Active Level 1
Galaxy Note
Issue after update

20210418_143914_14223.jpg

20210418_140432_14206.jpg

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Galaxy Note
Reset camera to default settings and try again

Also clear camera cache

If problem still persists, drop feedback to Samsung
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Rudraksh10
Active Level 1
Galaxy Note
I did everything samsung don't even care about the issue
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Samsung_Support1
Moderator
Moderator
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Galaxy Note

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Rudraksh10
Active Level 1
Galaxy Note
I will file a case in consumer court against samsung and its care if my issue is not resolved.



I have galaxy note 10 lite under full warranty 


4 months ago i updated the phone to android 11 and one ui 3.1


After that my both front and camera starts lagging

While taking videos


I went to service  center they updated my phone again ..but issue was not resolved 


Again i went back ro service center


And after 3 months they replaced my 

Both front and back camera

And motherboard .

And today i got the phone


But still my issue is not resolved 

Your customer care have no solution , service center  have no solution


Both customer care and service center are telling wait for an update for which i'm waiting for 4 months


If you don't  have any solution then replace my set

Otherwise will really take legal action this time.

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