Camera blur

[amansari]

My note20 ultra ultra wide angle camera get nblur when in zoom in.

[Wodehouse]

Wide angle lens can't be zoomed lt is usually of fixed focal length like 14 15 or 16 mm so on. Telephoto lens helps us zoom

[samsungsupportt]

Click here https://encr.pw/Samsung-update2024

[cs_member10]

Dear Samsung Member,

Greetings from Samsung Customer Support!

As per your concern, we want to inform you that Samsung has found an issue where camera images may be affected at specific zoom levels when using the 'Maximum' option in Intelligent Optimization.

A software patch is being developed to address this issue, so it's important to keep your device's software updated. As a temporary solution, you can adjust the quality optimization setting to 'Medium' or 'Minimum' within the Intelligent Optimization section of the Camera settings.

Path: Camera app > Settings > Intelligent Optimization > Quality Optimization and select either 'Medium' or 'Minimum'. The default setting is 'Maximum'.

Kindly check first if there are any broken camera lenses or scratches on the camera, no laminated or tempered glass

Use a microfiber cloth or a cleaning wipe. Gently remove the fingerprints, dirt, and dust from the camera lens.

Reset the camera settings: Home screen tap on Camera>Settings>Reset settings>Reset.
Clear camera application data: Apps>Camera>Storage>Clear Data
Check app cache: Settings > Apps > Camera> Storage > Clear Cache.

Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/

You can reset your device by following the steps.
1. Kindly create a data backup of your device via the SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite.
2. Remember the Google password before resetting the device because it is required during initial setup.
3. If you do not remember then advise to reset (Forgot password) his/her Google account.

Path: Settings> General Management.>Reset>Temporary cloud backup or External storage backup>After backup tab on Factory data reset to reset your device to its factory default settings.
This will erase all data, including files and downloaded apps.

If the issue persists, kindly report the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on send feedback> Choose Composer> Select error report> select the appriopriate issue category> Type your query and send.)

Warm Regards,
Samsung Customer Support