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12-05-2019 09:50 AM in
Galaxy NoteHi there,
Please follow the below mentioned steps in order to resolve the issue:-
1) Clear the Cache of the camera (setting>>apps>>camera>>storage>>clear data and cache).
2) Do the reset settings of the camera (camera>>setting>>reset setting).
3) Do the reset app preference (setting>>apps>>three dots on the right top>>reset app preferences).
Then kindly restart the device and check the issue.
4) If issue still persists, create data backup and reset the device.
For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members