Original topic:

Battery Not Charging

(Topic created on: 07-15-2020 11:08 PM)
240 Views
southccb
Beginner Level 2
Options
Galaxy Note

My Note 5 had been sitting in a drawer for about a year. I recently too it or and attempted to charge it. It displays the charging indicator but will not actually charge. Left it overnight plugged in with the originalforiginal charger with no success. Tried again there next night with a worked charging pad with same results. I am unable to do a soft reset. Any ideas or suggestions would be greatly appreciated.

4 Comments
Š
Expert Level 5
Galaxy Note
Battery might have died.
0 Likes
Galaxy Note
Samsung service center might be able to tell you exact issue.
All we can do is speculate that battery may have died.
0 Likes
Galaxy Note
Visit service centre
0 Likes
Samsung_Support3
Moderator
Moderator
Options
Galaxy Note

Dear Samsung Member,

Greetings from Samsung Customer Support!


Please perform the below mentioned steps to resolve the issue:

 

1. Check connectivity
Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.

 

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).


Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

0 Likes