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07-15-2020 11:08 PM in
Galaxy NoteMy Note 5 had been sitting in a drawer for about a year. I recently too it or and attempted to charge it. It displays the charging indicator but will not actually charge. Left it overnight plugged in with the originalforiginal charger with no success. Tried again there next night with a worked charging pad with same results. I am unable to do a soft reset. Any ideas or suggestions would be greatly appreciated.
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07-15-2020 11:12 PM in
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07-15-2020 11:32 PM in
Galaxy NoteAll we can do is speculate that battery may have died.
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07-16-2020 12:00 AM in
Galaxy Note
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07-17-2020 03:46 PM in
Galaxy NoteDear Samsung Member,
Greetings from Samsung Customer Support!
Please perform the below mentioned steps to resolve the issue:
1. Check connectivity
Please check whether the charger cable and adapter is fixed well. Remove charging cable and reconnect with mobile phone properly.
For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
