We apologize for the inconvenience you are facing. We understand your concern and will help you resolve this. Kindly follow the below steps to resolve your issue:
1: Go to Setting >> Tap on Lock screen >> Tap on AOD >> Tap on Always on Display >> Tap on Home button.
Follow the below steps to perform a settings reset:
1 From the front screen choose Apps.
2 Choose Settings.
3 Choose Backup and reset.
4 Choose Reset settings.
5 Select RESET SETTINGS.
6 Select RESET.
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).
