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07-18-2020 02:00 PM in
Galaxy M- Mark as New
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07-21-2020 05:24 PM in
Galaxy MDear Samsung Member,
Greetings from Samsung Customer Support!
Please be assured and to resolve "wi-fi" issue please follow below given steps:
1. Reset Network Settings:- Go to apps screen >Settings >General Management >Reset >Reset Network Setting.
2) Reset the device: settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).
If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question) along with Video or Screen-shots. This will help us to further investigate and resolve your concern.
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.
Thank you for writing to Samsung.
Warm Regards,
Samsung Customer Support
