volte issue

[GOOU]

I can't use volte service on my Airtel noumber since last three months pls resolve this issue.

[Ehsank]

volte option not available?

[GOOU]

before updating on UI 2.5 m using VOLTE service on bothe the slot.

[Ehsank]

if this happened after update then do these steps and if still same issue then first visit network provider stores

A. Wipe Cache Partition.

Steps to perform.

1) Turn off the device.

(Connect with type C cable/type C earphone only for Android 11)

2) Press and hold the Volume Up key and the spower button.
3) When the Android logo displays, release all keys.
4) Press the Volume down key to navigate and select "Wipe cache partition".
5) Press Power key to select. When the wipe cache partition is complete, Select Reboot System.
6) Press the Power key to restart the device.

B. Reset App Preferences.
Settings >Apps> Tap on Top Right 3Dots and select Reset App preferences.

C. Go to settings >general Management >reset>reset/network reset settings.

You can also send feedback to Samsung by using get help section
GetHelp>>SendFeedback>>ErrorReport/AskQuestion>choose appropriate section

[Anonymous]

contact network service provider Airtel for the same they will resolve the issue for Volte issue

[Anonymous]

that is not device issue I think... please contact with network provider first

[GOOU]

this pic is evidence that not showing VOLTE service on my Airtel noumber which is in second slot.

[Suyo]

did you try interchanging the sim cards and see if its working with airtel sim in slot 1 ?

[GOOU]

yup I tried this so many times but it is not profitable for me.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report) along with screenshots, short videos and error log file, so that we can assist you accordingly.

Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support