Original topic:

ultra wide angle issue

(Topic created on: 09-28-2020 10:00 AM)
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VJ95
Active Level 1
Options
Galaxy M
I capture the shots in ultra wide angle in 3:4,  all shots came in round shape , how do I resolve it, how it came in square shape , plz help me

image


See this it came in round shape

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6 Comments
Galaxy M
👇check this option

if issue still persists,then get it checked at the service center..
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Galaxy M
Visit service center. Its not distortion Its issue with camera.
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SRatnam01
Active Level 8
Galaxy M
It's an issue with the physical camera. Go to service center.
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VJ95
Active Level 1
Galaxy M
thank u for ur help guys
VJ95
Active Level 1
Galaxy M
it's an phone cover issue
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!


Please be assured and perform following methods to resolve the Camera issue:-


1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).


2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.


If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.


Thank you for writing to Samsung.


Warm Regards,
Samsung Customer Support

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