touch screen

[Samsung_eRyHTco]

using samsung M31.. my touch screen is not responsive after charging... this happened all of a sudden after security patch installation April 2020

[M31user26]

restart your phone... if it continues approach the Samsung service centre

[AMPK]

Go to Device care and do complete check with security also. install CC Cleaner and clean app leftovers and empty folders.

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Be assured, in order to resolve the issue of the touch screen of your device kindly follow below given steps:-

1. The phone touch screen could stop working due to physical damage.
Physical damage: The touch screen is broken or damaged. High temperature, cold, moisture, magnet, static electricity can all damage touchscreen of Android phone.

2. Restart the device:- Restart the phone by pressing the Power button and then tap on Restart.
Note: If you use the Fingerprint security feature, the phone will require your backup password to unlock after rebooting.
How to restart the device:- Press & hold the power key > Tap on Restart > Tap again to Restart your phone.

3. Reset the device and before resetting the device make sure to create backup of your device via Smart Switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
Settings > General Management > Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support