som hanging

[Shivaraji]

I purchased M31s on 14th November, its hanging to much, yesterday i.e., 21st November it's totally locked up its cudnot  unlocked, touch  is working but but phones is not unlock.

I gon  to smasung  service center, they have also not understand and finely they software updated.

I need to replacement mobile.

What is the proceger.

[Itsdebby]

they will create a report tgen issye replacement order
amazon will pick ur and deliver new ph same say

[Itsdebby]

day

[Samsung_Support3]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve your device hanging issue please visit this link: https://www.samsung.com/in/support/mobile-devices/how-to-restart-the-device-when-freezed-or-hanged/

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support