screen timeout

[GiiRafFee]

My screen timeout thing is not working accordingly. I don't get why this happens.

According to this option the screen should turn off after 30 seconds of inactivity but it just works once and the next time it doesn't.

I've been noticing it quite often and I used to think it was happening because of option "do not turn off the screen while I'm looking at it" but this morning i while my phone was in the first floor and I was in the ground floor the screen was on for about 15 minutes. Then I had to lock it by using the side lock key.

[Ehsank]

yes bro sometimes it happened due to several reasons
you can observe after restart ur device

[GiiRafFee]

so it just happens like that ?

[Anonymous]

restart your device and wait

[Anonymous]

before trying..

[GiiRafFee]

done restarting and waiting

[Ehsank]

once in a while it can happened

[cs-member13]

Dear Samsung Member,

Greetings from Samsung Customer Support!

To resolve the issue kindly follow the given below steps:-

1. Check device in safe mode:- Press and hold the Power key, when Power off icon appears >Press and hold the power off icon.
Exit safe mode: Hold the power button and select restart on the device.

2. Reset the device:- Settings >General Management > Tap on Reset.
Note: Before reset make sure to have back up of the data via Smart Switch Mobile App
(Install Smart Switch App > Open > Click on Memory Card Icon >Back Up option > Choose the data for Back up > Back Up).

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

[GiiRafFee]

thank you