Thank you for sharing your concern. We acknowledge your query and apologize for the same. And please follow the easy troubleshooting steps which might help to solve the issue.
Note: If you are using Wi-Fi calling then you won't be able to record any calls. Step1: if still problem persists, then perform ‘Reset app preferences Go to Settings > Apps > Three dots > Reset app preferences > Reset Step2: Restart the device Step3: Reset the settings Go to Settings > Settings > General Management > Reset > Reset all settings > Reset settings Step4: Software update Go to Settings > Software update > Download and install > Download > Install now Note: Steps may vary depending on the OS & device model. Step4: Record calls Step5: Recorded calls
In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Ask question).
Thank you for writing to Samsung. Warm regard, Samsung customer support
