network problem

[max27]

Hello,

From yesterday's morning I have been facing mobile data problems in SamsungGalaxym31.

My mobile is always on but doesn't work at all.

How do I resolve it.

Help.

[max27]

yes from yesterday only.
and I tried everything but problem remain the same

[_Prakhar_Singh_]

its completely a carrier issue

[max27]

Carrier issue??

[GiiRafFee]

guys I was having this network disconnecting problem quiet often but that was already been used to but since yesterday its very much like just disconnecting and there is something like I couldn't shift it from sim 1 to sim 2 till this morning. yes I've tried all the necessary stuff. and I even reset the network connection. but still this thing needs to be fixed.

[max27]

yes I'm also facing the same problem

[GiiRafFee]

I've contacted the Samsung customer service and they simply asked me to factory reset my device. that's funny

[love4chat]

M21 And M31 are facing network issues...hope next OTA update will fix this issue

[AMPK]

some time SIM card fails needs replacement so take it to telcos showroom.

[Samsung_Support5]

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below mentioned steps to resolve the issue:

* Check network operator settings
Settings > Connections > Mobile networks > Network operators > Select automatically > OK > Registered on network.

Note: We recommend to set device network operators as LTE/3G/2G (auto connect) mode.

For further assistance, register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report/Ask questions).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support