Original topic:

network fluctuations issue

(Topic created on: 12-19-2020 12:11 AM)
302 Views
Hyder110zaidi
Active Level 3
Options
Galaxy M
Using M30s, Don't recommend anyone for Samsung brand. its worst products, too much connectivity problem.

2 Comments
cs-member13
Expert Level 4
Galaxy M

Dear Samsung Member,


Greetings from Samsung Customer Support!

 

Please be assured and to resolve "network" issue please follow below given steps:

1. Check device in safe mode:- Power off the device > Press and hold the Power key for one or two seconds to turn on the device > When the Samsung logo appears, press and hold the Volume down key.
To exit safe mode: Restart your device.

2. Check Network mode and set it to Auto Connect. (Settings > Connections> Mobile Network> network mode SIM1 or SIM2 > Network mode> Select LTE/3G/2G auto connect)

 

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

 

Thank you for writing to Samsung.

 

Warm Regards,
Samsung Customer Support

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Hyder110zaidi
Active Level 3
Galaxy M
i have done all ts and visit two time in service centre. SC engineer inspect my mobile and said all thinks are ok. Two times your technical person taken through remote access.
but problem not resolved till now.
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